How to fix "We were unable to authenticate your request" when connecting to Salesforce

If you are receiving the error message below when trying to connect ToutApp to Salesforce, then there might be a restriction on your access to Salesforce's API. You will want to work with your Salesforce Admin to make sure the following things are in place. 

 2017-04-13_at_9.24_AM.png

 

Enable API in User Permissions

1. Have a Salesforce Admin log into SFDC

2. Select Setup

3. Select Manage Users

4. Select Profiles

5. Find the Profile that the ToutApp users are under and click Edit.

6. Scroll down to Administrative Permissions and make sure API Enabled is checked. 

 

2017-04-13_at_10.13_AM.png

Check if Salesforce is Blocking ToutApp from Connecting

1. Have a Salesforce Admin log into SFDC

2. Select Setup

3. Select Manage Apps

4. Select Connected Apps OAuth Usage

5. Make sure that ToutApp shows "Block" next to it. If you see "Unblock", then click the button to Unblock Toutapp's access to Salesforce. 

 

2017-04-13_at_9.26_AM.png

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.