How Reply Tracking Works

If ToutApp cannot track your prospect's reply to your Touted email, it will not be able to stop a campaign based on reply detection or log that reply to Salesforce.

Reply Tracking has recently changed, it used to require subject line and the email address of the recipient remain unchanged, however this is no longer the case.  Now, any email address that replies to your email will detect as a reply to that email thread.

You will want to make sure that your emails meet the following requirement so that your prospect's replies are tracked.

Requirement

  • Connection with your email server

 

Connection with Email Server:

ToutApp must be connected with your inbox so that we know when a new reply has arrived. You will need to have your ToutApp account connected to Gmail. If you are using Outlook we will need to integrate with your exchange server.

What do we mean any email address can reply?

This means that if you email JonSnow@HouseStark.com and he responds with JonSnow@TheNightsWatch.com, we will be able track the reply.  Additionally if you email JonSnow@HouseStark.com and copy Jon.Arryn@LordoftheVale.com, and Jon Arryn writes you back, it will also detect the reply and end the campaign.

Related Articles: How to Connect ToutApp to Gmail  

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