Reply Logging (SFDC)

ToutApp arms you with the ability to automatically log your prospects' replies to Salesforce. The structure that allows you to do this is based on our email reply tracking. If we can track a prospect's reply, then we can log that reply to Salesforce. 

 

Requirements 

Setup

Enable Reply Logging

To enable reply logging you can head over to your Salesforce settings page. Once API logging is checked off you will see the option to check Log Replies.

 

NOTE: Reply logging will follow the same rules you have in place for logging emails sent. This includes how emails are logged; to Leads and Contacts; when there is a duplicate record; if no matching records are found. 

Setting Type to Reply in Salesforce

Getting meaningful data from your Salesforce reports is important. Having the ability to have the Type field populate as 'Reply' allows you to get that data through your reports.

Partner up with your Salesforce admin to get this setup. The steps below should provide you with a straightforward setup. 

1) Go to Setup > Customize > Activities > Task Fields

2) Click Type

3) Click New under Task Type Picklist Values

4) Type 'Reply' into the empty box. Make sure you capitalize the 'R' and click Save

NOTE: You will not need to select a Default under the Type picklist. ToutApp will see that this Activity Type is available in your Salesforce instance and populate the task field on your incoming activities accordingly. 

 

Related Articles

Why Aren't My Replies Tracking?

How to Connect ToutApp to Salesforce

API Requests Limits

 

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