How do I manually unsubscribe someone?

To manually Unsubscribe someone, open up their contact card and click Unsubscribe: 

On this pop up, you'll find two options. One for "Unsubscribe" and the other to check a box to "Block Unsubscribe": 

  • Unsubscribe - This will remove the recipient from groups and fail any existing scheduled emails to the recipient.
  • Block Unsubscribe - This will block the recipient from receiving emails from you and your team.

FOR 'SMALLTEAM' & 'ENTERPRISE' ADMINS:

As an added functionality, team Admins can enable the ability to sync "Unsubscribes" with "Email Opt Out" in Salesforce. You can find this under the "Admin Settings" page - NOTE: this feature will use Salesforce API calls

  1. This functionality will allow you to push any "unsubscribes" that you have in ToutApp, over to SFDC.  
  2. This will pull any "EmailOptOut" from SFDC into ToutApp
  3. The sync will run once a night, between 8:00 p.m. and 9:00 p.m. PT

This is how the contact will appear in Salesforce: 

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