Why am I getting an error when I "Add Email to Salesforce"?

We do the look up based on the sender of the email, so if you clicking on the emails you have sent, then it will try to look up based on your own email address rather than the contact which is why you are getting that error.

We are working on changing the functionality to allow to log from the sent email, but in the meantime, if it didn't automatically log when sent, or show up in your failed activities in the activity log you can forward it to your Salesforce BCC email address.

If you have additional questions please don't hesitate to submit a support request with our Support Help Form.

Have more questions? Submit a request


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